Orders are packed and shipped Monday-saturday only. Most orders are shipped within 24 hours from the order date. Orders placed on a Sunday and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
We will investigate all delayed parcels from the day we are made aware of the delay. The investigation takes 72 working hours until we are able to refund or replace any missing goods. For any delayed parcels contact us by email firstname.lastname@example.org.
DUTIES & TAXES
It is the customers responsibility to check what the taxes/duties are in their country, Scents of Heaven has no knowledge of worldwide taxes and implications, hence cannot be held responsible for any charges incurred.
UK Postage – FREE
Rest of the World – Price Generated at Checkout Stage